Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rideuew@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rideuew@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rideuew@gmail.com.

RETURN POLICY

Underground Engine Werkz – Built on Rust, Not Refunds

This ain’t a department store. Most of what we sell is used, vintage, oddball, or dug-up from garages, barns, and backroad swaps. That means:

  • Everything is sold as-is.

  • No returns unless we really messed up.

  • No refunds because of buyer’s remorse, fitment issues, or "didn't read the description."

Look closely. Ask questions. Know what you’re buying.
We provide detailed photos and honest descriptions. If something’s missing or broken, we try to mention it. But ultimately, you’re buying treasure—not perfection.

If we do make a mistake—like shipping you the wrong part—we’ll make it right. We’re not out to screw anyone. Just reach out within 7 days of delivery and we’ll talk.

Otherwise: no returns, no exchanges, no refunds. That’s how we keep prices low, the hustle real, and the parts moving.

Thanks for understanding—and for keeping the old stuff alive.

– Underground Engine Werkz
Columbus, Indiana

OFFICIAL RETURN POLICY (Legal-Safe Version)

We do not accept returns or offer refunds unless the item you received is significantly different from its description or was shipped in error.

To be eligible for a return (if applicable):

  • You must contact us within 7 days of delivery

  • Item must be unused and in the same condition you received it

  • You must provide clear photos of the item and packaging for claim review

If approved, we will offer a replacement (if available), store credit, or refund at our discretion.

Non-returnable items include (but are not limited to):

  • Used parts sold as-is

  • Vintage, rare, or collectible items

  • Any item sold with cosmetic or functional defects disclosed in the listing

  • Items damaged due to improper installation or use

Buyers are responsible for return shipping unless the return is due to our error. We recommend using trackable shipping services for any return items.

📩 Refund/Return Request Template for Buyers

If you believe you received the wrong item or the item arrived damaged, please copy and fill out the form below, then send it to: [your email address] or message us directly through your order page.

Name:
Order Number:
Date Received:
Item(s) in Question:
Issue (please describe clearly):
[Insert details—e.g., “Part does not match photos,” “Package arrived damaged,” etc.]

Photos of the item and packaging (required):
[Attach clear photos showing the item, the box, and any damage or issues]

Once we review your info, we’ll get back to you within 2 business days with next steps. If it’s our mistake, we’ll make it right. If it’s outside our return policy, we’ll let you know why.

Thanks for helping us keep the wheels turning at Underground Engine Werkz